FAQs

We process your order within 2 working days of confirmation. Deliveries take place Monday to Friday, excluding public holidays. Delivery times vary depending on the product and destination, but we guarantee a maximum of 20 working days. During holiday periods there may be delays. Thank you for your patience!

We deliver your order to the address you prefer: home, office, or someone else's address. Our courier handles shipping throughout Italy, except for Campione d'Italia and Livigno. When your parcel arrives, check that the packaging is intact and that the number of parcels matches the delivery note. If there is a problem, report it to the courier straight away with a written note of reservation. If the order is not collected within 5 working days, it will be cancelled. If a product is unavailable, we will let you know within 15 days and refund the amount within 30 days. Please note: we do not deliver to PO boxes.

For every order placed, GIORITTI S.R.L.S. issues a sales document for the goods shipped. The information provided by the customer when placing the order is used for invoicing. The Customer may request a copy of the invoice or receipt within three months of issue.Delivery costs are borne by the Customer and are shown when the order is placed, unless otherwise clearly stated in the sales offer.All prices shown on the site are retail prices and therefore include VAT. Prices may change without notice, and the only valid price is the one shown at the time the order is confirmed.For certain products subject to price promotions, the seller reserves the right to accept orders with a reduced quantity, subject to notice to and acceptance by the customer; failing this, the order will be considered cancelled.For purchases paid by “credit card”, as soon as the online transaction is completed, the relevant bank will authorise only a hold on the amount corresponding to the purchase made.On request, an invoice for the goods shipped may be issued to the person named on the order, pursuant to Presidential Decree 445/2000 and Legislative Decree 52/2004. The information provided by the Customer when placing the order is used for invoicing. No changes to the invoice are possible once it has been issued.Goods are shipped only after the order has been accepted and payment has been received.If an order is cancelled, whether by the Customer (for the reasons set out in point 4B below) or because the seller does not accept it for reasons beyond its control, the order will be cancelled and the amount on hold released (release times depend solely on the banking system). Once the transaction has been cancelled, the seller cannot be held responsible for any damage arising from the release of the held amount by the banking system.GIORITTI S.R.L.S. reserves the right to ask the Customer for further documents proving ownership of the credit card. If this documentation is not provided, GIORITTI S.R.L.S. reserves the right to refuse the order.The security of transactions is guaranteed by a data encryption system (SSL) and by direct, protected and certified connections.

A. Legal guaranteeProducts purchased always come with a legal guarantee covering manufacturing defects.The legal guarantee cannot be invoked by anyone who has purchased the products in the course of their own business or professional activity, providing their VAT number.The legal guarantee entitles the Customer to request that GIORITTI S.R.L.S. replace the item, free of charge, provided that the solution requested is not impossible or excessively costly, taking into account: the extent of the defect, the value of the product without the defect, and whether the alternative can be implemented without causing significant inconvenience to the Customer;If repair or replacement proves impossible, excessively costly, delayed, or causes significant inconvenience to the Customer, and does not effectively resolve the problem, the Customer is entitled to request a price reduction. The amount of the reduction must take into account the use made of the item. In any case, for minor defects for which it was not possible to replace the product, the contract cannot be terminated.The seller will replace the product within a maximum of 30 days from delivery.In order to claim the guarantee, the Customer is required by law to:- keep and present the purchase receipt;- report the defect within seven days of discovering it;B. Right of withdrawalGIORITTI S.R.L.S. reserves the right not to accept goods from the same order that are returned and shipped at different times. Return shipping costs will be borne by the customer, who is also responsible for any loss or damage to the products.If the recipient of the products named on the order does not match the person who made the payment for their purchase, any refund following withdrawal will be made to the person who made the payment.Online customers acting as consumers are entitled to withdraw from the contract, as provided for under Articles 64–67 of Legislative Decree no. 206/2005, known as the Consumer Code.Please note that this right is reserved solely for private individuals, i.e. consumers acting for purposes unrelated to their profession. There is no right of withdrawal for legal entities or individuals acting, in relation to the purchase contract, in a professional capacity.Pursuant to and within the limits of Article 64 of the Consumer Code, the consumer has the right, within 10 working days of receiving the products purchased, to exercise the right of withdrawal, consisting of the possibility of returning the products received and obtaining a refund of the price paid, without penalty and without needing to state a reason.This right applies to all products purchased online on this site.Return shipping costs are borne by the consumer.The right of withdrawal is entirely forfeited if the returned product is not intact, for example due to the absence of parts integral to the product, or because the product has suffered damage from causes other than transport by the Seller to the consumer, not previously reported.Without limiting the right of withdrawal, upon delivery of the product the consumer, who has reason to believe that the product was damaged during transport, must refuse delivery or accept it with an explicit reservation.Any collection of intact parcels must be carried out by the customer by writing “PARCEL INTACT, COLLECTED SUBJECT TO CONTENTS CHECK” on the relevant delivery document (Article 1698 of the Italian Civil Code). Any anomaly must then be reported within eight days.Procedure for exercising the right of withdrawalTo exercise the right of withdrawal, you must send, within 10 working days of receiving the product purchased, a communication clearly stating the intention to withdraw from the purchase contract.This communication must be sent by registered letter with return receipt.The communication may also be sent, within the same time limit, by telegram (to the company's address).The consumer must then arrange, using a courier of their choice, to ship the product (if possible in its original packaging and, in any case, always carefully packed) along with everything originally contained within it.The consumer must ship the product within ten working days of the date on which they sent the communication exercising the right of withdrawal.Important notesAs required by law, transport costs and responsibility for the goods during shipping are borne by the consumer.We therefore recommend insuring the product with the chosen courier, taking care to pack the goods carefully, if possible placing the original packaging inside an outer box, and in any case avoiding damaging the product with adhesive tape, labels, etc. The product must be returned intact and complete with all its parts and accessories, including any warranties. In the event of transport damage occurring during the return, GIORITTI S.R.L.S. will notify the consumer of the damage within five working days of receiving the product, allowing the consumer to file a report with the courier used for transport. The damaged goods will be made available for return and the withdrawal request will be cancelled at the same time. Except as otherwise provided below for partial withdrawal, GIORITTI S.R.L.S. will refund, within 30 days from when GIORITTI S.R.L.S. became aware of the exercise of the right of withdrawal, the full amount of the purchase and the delivery shipping costs, by means of a credit card reversal or bank transfer to the account indicated by the consumer; the return shipping costs remain the responsibility of the consumer.If withdrawal is partial (i.e. it concerns only some of the products delivered in a single shipment), the refund of shipping costs incurred by the consumer for the delivery of the products at the time of purchase is excluded.Order Cancellation RequestThe purchase order may be cancelled in full if, at the time of the cancellation request, shipment of the product is still being prepared and, in any case, if the amount has not yet been collected; in this case no cost will be charged to the Customer. If, at the time of the cancellation request, the product has already been handed over to the courier or, in any case, the amount has already been collected, the consumer must exercise the right of withdrawal and return the goods to GIORITTI S.R.L.S..To do this, it is necessary to follow the procedures set out above for exercising the right of withdrawal.No User is permitted, whether for themselves or on behalf of someone else, to:- use the GIORITTI S.R.L.S. website for illegal, unlawful, or unauthorised purposes, or in ways that may infringe any third-party right, including industrial/intellectual property rights and privacy rights, etc.;- impersonate someone else's identity, conceal their own identity, or directly or indirectly provide false information;- use the Portal to carry out propaganda, sponsorship, or advertising activities, or activities that have, even indirectly, a professional commercial purpose;- copy, modify, or alter in any way any section of the GIORITTI S.R.L.S. website; cause harm to third parties or other Users.For further information, you can write to us by clicking here: info@gioritti.it.